TALES OF A 4TH GENERATION TEXTILE EXECUTIVE: MAKING SURE STUDIOE CUSTOMERS AND THEIR CUSTOMERS ARE HAPPY

Hello Studioe Blogees,

I finally have a second or two to breathe following the very successful Portland Quilt Market for Studioe. Of course when I have time to breathe, I have time to talk and when I have time to talk, I want to talk to you, all of the loyal Studioe followers.

If you haven’t heard yet, Studioe introduced a group of shot cottons at market that are called Peppered Cottons because they were the brainchild of our esteemed licensor, Pepper Cory.  Get it?  On top of that, some of the colors were named after spices and the swatch card says “Solid Colors with Spice.”   Very clever play on words!  How lucky did Studioe get to find Pepper?  Can someone please pass the salt?

Anyway, the shot cottons and many of our other new lines went over very well with US and International customers alike. I am proud to say that this boost to Studioe is getting us ahead of schedule based on my road map to Studioe stardom.  My baby is growing up fast!  One other thing that gave Studioe a much needed boost was the great 2 page spread in the Fab Shop News (April Issue, pgs 44-45).  I owe a big thanks to Laurie Harsh and her team for this.

Fab Shop News wrote a very nice article about our super-energized approach to Studioe Fabrics.

Sorry for the digression, but what I really want to talk about is MAKING SURE STUDIOe CUSTOMERS AND THEIR CUSTOMERS ARE HAPPY.  A lot of companies out there, in all businesses, just ship products and don’t turn back, but we at Studioe are different…..we care and more specifically I care.  In fact, for those of you that just received orders from Studioe, you may have noticed a little postcard in the box from yours truly.    The long and the short of the postcard is that we take our fabric and all the details surrounding it very seriously.

I am sure that you take it very seriously too as it is your business and livelihood.  The last thing you want is something that is not saleable, sellable, tomato, tomatoe…cut me some slack.  So what I want to say in no uncertain terms is that “Studioe stands by its fabric 1000%.”  Therefore, if you have a problem or concern, please let me know asap.  Me….yours truly….Scott Fortunoff…the President of Studioe.  800-294-9495 x218.  I would give my email, but every time I do that I get loaded with spam from the relentless spammers.   They should take up quilting if they have so much free time.   But seriously, I totally mean everything I am saying.  I guarantee that I will fix any and all Studioe related problems to your complete satisfaction.  Don’t forget, if you don’t tell me about your problems, I can’t fix them.  No secrets please.

I don’t want to hear only about problems because that could start to get on my nerves.  I would love to hear about successes too.  Are the customers falling on top of each other to get to the Studioe section in your shop?  Did someone make something amazing with Studioe fabric that we should post on our Facebook page?  Tell me, tell me….please.

That is all I have for you today..  So long!

Yours Truly,

Scottie

PS…Studioe customers rule!